Customer Service Management
Specialized support
Via Email
What do we offer?
We offer responses to user situations and requirements via email as our first point of contact, shortening response times and increasing customer satisfaction.
Email is an excellent way to receive cases, situations and needs of users at any moment and in a truly explicit and extended way, thanks to the possibility to attach files.
Our team of bilingual specialists work in a passionate way with the projects they manage to provide fast and efficient solutions to the requirements or situations sent by the end user via email. This is thanks to the handling and level of commitment that they have with each campaign, which allows them to provide a solution to the requirement at first contact.
What we do
Value proposal
RESULTS
What we do
- We provide a personalized virtual response for each case, situation or request of the end customer via email.
Value proposal
- Resolution of the situation on first contact, allowing for faster and more effective assistance to the end customer.
- Our vast customer service experience allows us to strategically analyze project and quality indicators of the service offered. In this way we can improve, on a daily basis, the service offered, always seeking to adapt ourselves to client needs to achieve high levels of customer satisfaction.
RESULTS
- Decrease in resolution time of user cases.
- Increase in end client satisfaction .
EVERY RESULT IS
QUANTIFYED AND MEASURED
