Customer Service Management
Specialized telephone
Support
What do we offer?
Customer support management via inbound and outbound telephone lines to maintain communication with end users 24 hours a day, 7 days a week, 365 days a year.
Using technological tools, we establish telephone contact with the client to solve their worries or needs, managing tickets, special cases, etc., in a fast, efficient and friendly manner.
What we do
Value proposal
RESULTS
What we do
- We offer the virtualization of your customer support processes via our contact center platform.
- To guarantee quality and an optimum level of service, we carry out daily monitoring of the quality of the support offered by our specialists, maintaining high user satisfaction levels.
- We have extensive experience in customer support via telephone at a national and international level.
- We have a team of bilingual specialists, empowered and skilled in their virtual processes to be able to offer immediate solutions to user situations.
Value proposal
- We go beyond achieving goals. We carry out quality monitoring of management and indicators to be able to offer a close, quality and efficient service.
- We offer support in the use of virtual tools for the optimization of the processes and service offered.
- We analyze management indicators such as ATH, level of service, calls made, calls received, tickets open for situations, amongst others. KPIs allow us to identify irregularities and situations that require improvement within the management.
- Team of customer support experts available 24/7, ready to tend to all the requests and situations of the end customer in a fast and efficient way.
RESULTS
- We have become experts in the handling of customer service management thanks to the proficiency of each of our team members in the virtual processes they manage. As such you will have as a result a loyal end user who is committed to your company.
- Improvement in the experience of the end user with the products and services of the company.
EVERY RESULT IS
QUANTIFYED AND MEASURED
